Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days from the date of receipt of the goods to request a return.

To be eligible for a return, the item must be in the same condition as when it was received, unused, with all labels attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at satoriknife@gmail.com. Please note that returns must be sent to the following address:

Satori Knife Osiedle 1000lecia PP 10/37 Wejherowo 84-200, Poland +48656754343

If your return is approved, we will send you a return shipping label along with instructions on how and where to send the package. Items sent to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at satoriknife@gmail.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or if you received the wrong item. This allows us to assess the problem and resolve it.

Exceptions / Non-Returnable Items Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as items made to special order or personalized products), and personal care items (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item and make a separate purchase for the new item once the return has been approved.

14-Day Cooling-Off Period in the European Union Regardless of the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without explanation. As stated above, the item must be in the same condition as when received, unused, with all labels attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return and will inform you of the approval or rejection of your refund. If your refund is approved, it will be processed automatically using the original method of payment within 10 business days. Please note that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at satoriknife@gmail.com.